Shipping Policy

📦 Processing Time

All Purella orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in processing your order, we will notify you via email.

🚚 Delivery Time

Once your order has been processed and shipped, the estimated delivery time is:

7–10 business days for domestic orders.

Delivery times are estimates and may vary depending on your location and circumstances outside our control, including severe weather, carrier delays, transportation disruptions, or other unforeseen circumstances.

📬 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor the progress of your shipment.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Need Assistance?

If you have any questions regarding your order, delivery, or shipment, please contact us:

📧 support@officialpurella.com

Upfront Ecommerce LLC
DBA Purella

5001 Lake Front Dr
Tallahassee, FL 32303
United States