Cancel Your Subscription

HOW TO CANCEL YOUR SUBSCRIPTION

To cancel your subscription:

  1. Log in to your Purella customer account using the email address associated with your subscription.
  2. Navigate to your Profile or Subscriptions section.
  3. Select your active Monthly Refill Subscription.
  4. Choose Cancel Subscription and follow the on-screen instructions.
  5. Once successfully canceled, your subscription will no longer automatically renew.

You do not need to contact customer support to cancel if you are able to access your customer account.

CANCELLATION DEADLINE

To avoid being charged for your next renewal, you must cancel your subscription before your next scheduled billing date.

We recommend completing your cancellation at least 24 hours before your next billing date to ensure the cancellation is processed before renewal.

If a renewal payment has already been successfully processed, the associated order may already have entered fulfillment and cannot be canceled through the subscription portal. Any eligible return or refund will be handled according to our Return & Refund Policy.

AFTER CANCELLATION

Canceling your subscription stops future automatic renewals and charges. Cancellation does not automatically cancel or refund orders that were processed before the cancellation became effective.

After cancellation, you may continue to access your customer account and may restart or purchase a new subscription at any time, subject to the subscription terms available at that time.

NEED HELP?

If you experience difficulty accessing your account or canceling your subscription, please contact us:

Business Name: Upfront Ecommerce LLC
Brand: Purella
Email: support@officialpurella.com

Address:
5001 Lake Front Dr
Tallahassee, FL 32303
United States